At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Mr. Cooper is seeking a Senior Product Manager with a track record of quantified success launching & maintaining digital mortgage Servicing platforms. In this role you will lead cross functional teams in the framing and delivery of new features designed to improve online self-service rates and associated customer satisfaction scores.
Responsibilities
- Leading requirement gathering with business and technical stakeholders focused on identifying goals and considerations rather than requested solutions
- Creating functional specifications, diagrams, use cases and other documentation as required to communicate the full scope of enhancements
- Authoring Agile User Stories in the Application Lifecycle Management (ALM) system
- Collaborating with Creative teams to produce highly intuitive user experiences
- Conducting Legal & Regulatory Compliance reviews and collaborating to achieve compliance when gaps are identified
- Leading Agile rituals with product, design, development, & QA teams
- Performing post release validation testing to ensure successful launches
- Publishing release deliverables, blockers, and metrics for each sprint
- Developing detailed reporting requirements capable of effectively measuring the performance of all enhancements
- Analyzing customer account, engagement, and behavioral trends to identify opportunities for improvement
- Preparing Pivot Tables & Graphs as needed to effectively communicate research findings & KPI attainment
- Identifying and sharing insights and recommendation through presentations to the executive team
- Collaborating with internal and external stakeholders to develop, maintain, and communicate the product roadmap to company leaders, clients, and other stakeholders
Experience Requirements
- Bachelor’s degree or equivalent experience required. Master’s degree preferred
- Extensive knowledge of the mortgage industry is a must, particularly post-closing (Servicing). Qualified applicants will possess a deep understanding of Payments, Escrow Management, Statements, and online self-service tools
- 8-10+ years in a digital product management role leading cross-functional teams through the on time and on budget delivery of complex technology initiatives
- 5+ years of experience in agile software development environments with business stakeholders, developers, QA testers, designers & copy writers
- 5+ years analyzing data necessary to evaluate website performance, data integrity, and user engagement including ability to author and modify complex SQL queries
- 5+ years of experience creating consumer facing digital products & features which simplify and automate complex workflows
- 2+ years managing products which interface with LSAMS, BKFS or other mortgage Servicing Systems of Record
- 2+ years in a Tier 3 production support role with accountability for coordination across multiple technology teams to achieve issue resolution
- Strong understanding of mortgage loan modification and forbearance solutions
- Knowledge of Azure & VSTS a plus
Additional Requirements
- You have an outstanding track record of delivering high-quality solutions on time
- You are meticulous and detail-oriented and ensure that compliance and branding standards are met in every stage of the SDLC.
- You are comfortable with loosely framed goals and enjoy completing the steps required to investigate associated opportunities, viability, and optimal path to value
- You independently prioritize your work and manage to deadlines
- You prioritize critical evaluation from diverse stakeholders to maximize the predictability of outcomes
- You excel at creating consensus and producing high impact outcomes leading teams with diverse goals and skillsets
- You have exceptional written and verbal communication skills and can easily summarize both business and technology topics for executive leaders
- You are passionate about the user experience
Position will require scheduling flexibility due to extensive collaboration with offshore teams.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022670
Job Category:
Marketing & Communications
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):