Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
WHAT YOU WILL BE DOING
Our Client Services team plays a key role in the delivery of our client accounts and events. An extremely busy, fast- paced, exciting and diverse area of the Wasserman Live business, we deliver throughout the US as well as for clients across the globe. The role sits within our Charlotte Team, based in the office with on-site travel required as needed. You'll be working as part of an experienced and dynamic team, primarily focusing on the successful management and operational delivery of extensive signage and branding projects for our new business. You will work across the entire life cycle of prominent projects from start to finish. Project planning is central to what we do, and you'll also be involved in client management, budgeting, feasibility reviews and implementation, administration, and project support, as well as on-site crew management and stakeholder liaison.
Please note, due to the nature of event delivery, there may be some unsociable working hours on occasion, including weekend work, to accommodate the delivery of projects.
The job role will include tasks and responsibilities such as:
- To manage the day to day running of key client projects, leading client communication and stakeholder management.
- Clear professional communication and management of client expectations.
- Leading by example and contributing positively to a wide range of projects.
- Implementation of Project Management disciplines, processes and skills including program and risk management.
- Managing artwork, color matching and the approval processes both with the client and with our internal Studio and Production teams.
- On-site management of contractors including implementation of health & safety processes and continuous best practice.
- Budget responsibility for individual projects including pricing, margin control and maximization.
- Follow up reviews on projects post completion, including detailed analysis, compiling lessons learned and communication to the wider business to ensure process improvement.
- Development of additional business opportunities within the client account, spotting opportunities and proposing creative solutions.
THE SKILLS AND EXPERIENCE YOU NEED
- Experience within a similar role is preferred, ideally with 3-6 years of experience.
- Solid experience of project management processes and on-site delivery of projects.
- Ability to multi-task - you will be working across a number of activities at the same time, delivering consistently high-quality work to tight deadlines is key.
- Good communication skills across a variety of formats including verbal, written and presentational.
- A high proficiency of numeracy and literacy, including knowledge and capability to use MS Word, MS Excel, MS PowerPoint and MS Outlook.
- Ability to build and maintain strong working relationships with clients, suppliers, and colleagues.
- Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
- Problem solving - ability to identify risks and issues and propose innovative solutions to resolve.
- Ability to meet challenges and quickly deliver workable solutions in demanding environments.
- Time management skills, both independently and when working as part of a wider team.
- Ability to prioritize to meet challenging deadlines.
- Ability to take responsibility for your own work.
- Open to feedback from clients and colleagues, ability to reflect, review and learn.
- Flexibility - willingness to work as a team, demonstrating a positive and proactive working attitude, supporting others, and picking up a range of tasks when needed in order to adapt to the needs of the project/client.
- Ability to remain calm under pressure, demonstrating confidence and decision-making qualities.
- Quick to learn and keen to develop, demonstrating curiosity and passion for our industry and clients.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.